Noting U.S. Secretary of State John Kerry’s peripatetic globe trotting, I remember a criticism someone leveled at U.S. diplomacy at the beginning of the digital age. Now that we have instant electronic communications, he said, we don’t need diplomats. Now the leaders can communicate electronically.

Thankfully, national leaders can and do utilize modern communications, but face to face meetings remain essential. These meetings do not magically appear. Venues, lists of invitees, translators, hotels, protocols (who will sit next to whom in an order established over centuries) must be organized, at times on short notice. Executive summaries, background papers, and talking points provide up-to-the-minute information for the principals, flying in for a day or two.

Diplomats who live in these countries and speak the language perform these functions. They hold conversations, not only with leaders, but with ordinary citizens of the country. They talk to the opposition who may one day lead and to the younger populace who will become the next movers and shakers. Person to person remains paramount. Electronic communication enhances. It can never replace.

Kerry is especially knowledgeable about the work of a diplomatic outpost. He is the son of a U.S. diplomat and spent at least a few years of his childhood living in U.S. overseas missions. Kerry likes to tell of the time when his father and family were posted to Berlin during the days of the Cold War. The twelve-year-old Kerry, using his diplomatic passport allowed him as part of a diplomatic family, biked through checkpoints one day over to East Berlin.

His father, Kerry says, was not pleased when he found out, confiscating his young son’s passport to prevent future such escapades. “You could have caused a diplomatic incident,” he lectured the future Secretary of State.